Effective Date: 28/01/2025

At GoBiz.au, we aim to provide the best experience with our products and services. This Refund and Returns Policy outlines the terms for refunds and cancellations, particularly for our monthly subscription plans.

1. Subscription Refunds

We offer monthly subscription-based services, and refunds are processed under the following conditions:

  • Eligibility for Refunds: Refunds may be issued if you experience technical issues with our services that cannot be resolved after contacting our support team.
  • Partial Refunds: For subscriptions canceled mid-month, we do not offer prorated refunds for the unused portion of the billing cycle.
  • Non-Refundable Cases: Refunds will not be issued for:
    • Change of mind.
    • Lack of use during the subscription period.
    • Failure to cancel before the next billing cycle.

2. Cancellation Policy

You can cancel your subscription at any time through your account settings. Please note:

  • Cancellations must be made before the renewal date to avoid being charged for the next billing cycle.
  • Upon cancellation, your access to paid features will remain active until the end of the current billing cycle.

3. Exceptional Circumstances

In exceptional cases, we may consider refund requests at our discretion. Examples include:

  • Proven cases of fraudulent charges.
  • Errors in billing caused by us.

For such cases, please contact our support team at [info@gobiz.au] with your subscription details and a description of the issue.

4. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact our support team at [info@gobiz.au] within 14 days of the issue.
  2. Provide your account details and explain the reason for your refund request.
  3. We will review your request and respond within 5-7 business days.

5. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Updates will be posted on this page with the updated effective date.

6. Contact Us

If you have any questions or concerns about this policy, please reach out to us:

Thank you for choosing GoBiz.au. We are committed to ensuring your satisfaction with our services.

Scroll to Top